Terms of Services

Peluno is the brand name of Peluno. These Terms and Conditions govern access to and use of the website https://peluno.com/ (hereinafter referred to as the "Website"), operated by Peluno (hereinafter referred to as "Peluno"), with its registered office at 11-13 Ho Man Tin Hill Rd, Ho Man Tin, Hong Kong. These Terms also apply to the products and services offered through the Website.

Peluno provides access to this Website subject to the following Terms and Conditions. By visiting the Website or using the available services, you acknowledge and agree to these Terms.

You may browse the Website freely without registration. However, certain services or product purchases may require you to register and formally accept these Terms.

Peluno offers home accessories and lifestyle products under the Peluno brand through this Website. These Terms set out the rights and responsibilities of both Peluno and its users. They apply exclusively to the Website and purchases made through it, unless otherwise stated in writing.

We encourage you to review these Terms carefully. If you disagree with any part, please do not use the Website or our services. Accessing or using our platform implies your clear acceptance of these Terms.

This Website is operated by Peluno. Throughout these Terms, "we," "us," and "our" refer to Peluno. Peluno provides this Website, along with all information, features, and services, subject to your acceptance of these Terms.

By using the Website or making a purchase, you accept these Terms and all related policies and conditions. These Terms apply to every individual accessing the Website, including visitors, customers, merchants, and contributors of content.

Please read these Terms carefully. If you do not agree with them, please refrain from using the Website.

Any new tools, features, or services added to the Website will also be governed by these Terms. The current version of these Terms is always available on this page. Peluno reserves the right to modify these Terms at any time, with changes taking effect upon publication. You are responsible for keeping informed of any updates. Continued use of the Website implies acceptance of the revised Terms.

Our online store is operated using Shopify Inc.'s platform, providing the technical framework for our e-commerce services.

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms, you confirm that you meet the legal age of majority in your country or have obtained parental or guardian approval for dependent minors to use our services.

You may not use the Website for unlawful purposes or violate any applicable laws, including intellectual property rights.

Uploading or transmitting viruses, harmful code, or other malicious programs is strictly prohibited.

Breach of these Terms may result in immediate termination of your access to our services.

SECTION 2 - GENERAL TERMS

We reserve the right to deny Website access or services to anyone, at any time, for any reason.

You acknowledge that non-payment-related data may be transmitted across various networks and may be altered to meet technical standards. Payment data is always encrypted during transfer.

You may not reproduce, copy, resell, or exploit any part of the Website, services, or contact information without our express written consent.

Headings used in these Terms are for convenience only and have no legal effect.

SECTION 3 - INFORMATION ACCURACY

We make no warranties regarding the completeness, accuracy, or timeliness of content available on the Website. The information provided is for general purposes only and should not replace expert advice.

Certain material may become outdated but is maintained for reference. We may update or modify Website content at our discretion but are not obligated to do so. You are responsible for monitoring any changes.

SECTION 4 - CHANGES TO SERVICES AND PRICING

We may adjust prices for products or services at any time without notice.

We reserve the right to modify, suspend, or discontinue any aspect of the Website or services without prior warning.

We are not liable for changes to pricing, service interruptions, or discontinued products.

SECTION 5 - PRODUCT DETAILS

Some items may be exclusively available online through the Website and are subject to availability. Returns and exchanges follow our Return Policy.

We strive to depict products accurately, but screen settings may cause variations in color or appearance.

We may limit the sale of products to certain regions, individuals, or groups, and reserve the right to change product details or availability at any time. Offers are void where prohibited by law.

We do not guarantee that products or services will meet your specific expectations or that defects will be corrected.

SECTION 6 - ACCOUNT INFORMATION AND PAYMENTS

We may refuse or cancel orders at our discretion. Limits on purchase quantities per person, household, or order may apply. If affected, we will attempt to notify you using your contact details.

You agree to provide accurate, current, and complete account, billing, and purchase information.

Refer to our Return and Refund Policy for further details.

SECTION 7 - THIRD-PARTY SERVICES AND TOOLS

We may offer access to tools and services provided by third parties over whom we exercise no control.

These tools are provided "as is" without warranties or conditions of any kind. Your use of third-party tools is at your own risk.

You should review and agree to the terms and conditions of these third parties before using such tools.

Any new tools or features introduced to the Website will be governed by these Terms.

SECTION 8 - THIRD-PARTY CONTENT AND LINKS

The Website may contain third-party content, materials, or offers.

External links are provided for informational purposes, and we are not responsible for their content, accuracy, or actions.

We recommend reviewing the terms and privacy policies of any third-party websites before engaging with them. Concerns regarding third-party products or services should be directed to the respective provider.

SECTION 9 - USER CONTENT AND FEEDBACK

If you submit content (such as reviews, suggestions, or competition entries), you grant us the unrestricted right to use, reproduce, publish, and distribute that content in any form or medium.

We are under no obligation to maintain submissions in confidence, to compensate for them, or to respond to them.

We reserve the right to remove any content we deem inappropriate, offensive, defamatory, obscene, or illegal.

You confirm that your submitted content does not infringe on the rights of others, does not contain harmful code, and does not involve false, misleading, or illegal information. You are solely responsible for your content.

We assume no responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 - PERSONAL DATA

All personal information you submit via our online store will be processed according to our Privacy Policy. For complete details, please consult the applicable Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Website or Services may contain typographical mistakes, inaccuracies, or missing details, including but not limited to product descriptions, pricing, promotional offers, shipping costs, delivery timelines, or stock availability. We reserve the right to correct such errors, update details, or cancel orders if any information on the Service or related websites is incorrect, at any time, without prior notice, including after an order has been submitted.

We are not obliged to update or clarify information within the Service or on related platforms, including pricing details, unless required by law. The existence of a specific update date does not imply that all content is accurate or current.

SECTION 12 - PROHIBITED USES

In addition to other restrictions outlined in these Terms, the following uses of the Website or its content are expressly forbidden:
(a) engaging in conduct that violates applicable laws or regulations;(b) encouraging others to commit unlawful acts;(c) breaching local, national, or international legislation;(d) infringing upon intellectual property rights belonging to Peluno or any third party;(e) harassing, abusing, defaming, insulting, threatening, discriminating, or harming others;(f) distributing false, misleading, or deceptive information;(g) transmitting viruses, malicious software, or other technologies intended to damage the Service or Website;(h) collecting or tracking personal data of other users without consent;(i) sending spam, phishing attempts, scraping, or similar activities;(j) using the Website for offensive, unethical, or immoral purposes;(k) circumventing or interfering with the security mechanisms of the Service or associated websites.

We reserve the right to deny access to anyone who violates these terms.

SECTION 13 - LIMITATION OF LIABILITY AND DISCLAIMERS

We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained through the Service will be reliable or meet your expectations.

You acknowledge that we may suspend or withdraw the Service temporarily or permanently at any time, without notice.

Your use of the Website, products, and services is entirely at your own risk. Everything provided through the Website is offered "as is" and "as available," with no warranties of any kind, express or implied, including but not limited to merchantability, fitness for a specific purpose, durability, title, or non-infringement.

Peluno, along with its employees, partners, suppliers, and affiliates, shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to lost profits, lost data, replacement costs, or other losses, even if advised of the possibility. Where applicable laws restrict liability limitations, the minimum legal limitations will apply.

SECTION 14 - INDEMNITY

You agree to indemnify, defend, and hold harmless Peluno, its affiliates, subsidiaries, employees, officers, and agents from all third-party claims, demands, liabilities, or costs (including legal fees) arising from your violation of these Terms, applicable laws, or the rights of others.

SECTION 15 - SEVERABILITY
If any provision of these Terms is deemed unlawful, invalid, or unenforceable, the remainder of the Terms will continue to be valid and enforceable to the fullest extent permitted by law.

SECTION 16 - TERMINATION

Any obligations or liabilities incurred before termination will remain in effect after this Agreement ends.

You may stop using the Website at any time and notify us to terminate this Agreement.

We reserve the right to terminate this Agreement or suspend your access to our Services at any time, without notice, if you breach these Terms. Any obligations or rights arising before termination will remain enforceable.

SECTION 17 - ENTIRE AGREEMENT

Our failure to enforce any right or provision under these Terms does not waive that right.

These Terms, along with any policies or notices referenced herein, constitute the full agreement between you and Peluno and override all previous agreements, communications, or proposals, whether verbal or written.

Any ambiguities in these Terms shall not be interpreted against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms and any agreements relating to the provision of our Services are governed by the laws of the United Kingdom.

SECTION 19 - MODIFICATIONS TO TERMS

The most current version of these Terms can always be reviewed on this page.

Peluno reserves the right to modify, update, or replace portions of these Terms by publishing changes on the Website. You are responsible for checking for updates regularly. Continued use of the Website after changes are posted indicates your acceptance of the revised Terms.

SECTION 20 - RETURNS AND REFUND POLICY

Return Rights:

You are entitled to request a return within 30 days of receiving your order.

Return Conditions:

Items must be returned in unused, original condition with all tags and packaging intact.
A valid proof of purchase, such as a receipt or order confirmation, is required.

How to Return:

To initiate a return, email us at info@peluno.com.
Please do not return any items until you have received authorization. Unauthorized returns will not be accepted.

Refund Process:

Once we receive and inspect the returned item(s), your refund will be processed within 7 business days.

Refunds are issued using the original payment method, unless otherwise arranged.

There are no restocking fees. However, original shipping charges are non-refundable.

Order Cancellations:

Orders may be cancelled if they have not yet been dispatched.
To request cancellation, contact us at info@peluno.com.

SECTION 21 - CONTACT DETAILS

For assistance, feedback, or inquiries, please contact:

Thank you for choosing Peluno, where design, creativity, and self-expression come together.